SHIPPING
Retail Orders typically ship within 7 business days. They are shipped USPS. Shipping prices are calculated automatically so the customer always pays the correct shipping rates.
When your order ships, you will receive tracking information via email.
Wholesale orders typically ship between 2-4 weeks. Please check the Wholesale page for a more accurate estimate.
Please note that these ship times do not apply to made to order items, which take longer and have their own processing time in the listing (typically 4 weeks). Occasionally, it may take me longer to ship your item(s) due to sickness, weather condition, or other circumstances. If you need your items to arrive by a specific date, please get in touch by emailing hello@athenabanditjewelry.com.
LOST OR STOLEN PACKAGES
Packages do sometimes get lost in the mail. We ship with USPS. USPS Priority Mail automatically includes $100 insurance. If you would like to buy additional insurance to cover your purchase(s), please contact us before you've placed your order. In the event your shipped package is marked "Delivered" via tracking and you did not receive it, or a shipped package never arrives and is considered lost in transit, we can provide you with detailed copies of your transaction so that you may file a claim for reimbursement. You would have also received these receipts via email. Athena Bandit Jewelry does not file claims for lost, stolen or missing packages as these events are understandably beyond our control once we have shipped your items.
I ship anywhere in the world. If you are not in the U.S., please know your country's policies and customs fees, as all international customs forms will have accurate representation of package contents and their value.
EXCHANGES
Send an email to me at hello@athenabanditjewelry.com to exchange unworn, undamaged jewelry within 14 days for domestic orders. Please keep your original packaging and order slip to include in the package so that we can process your exchange. You are responsible for shipping costs.
I can not accept exchanges for items that were not purchased from my online store directly. If you purchased my work from a brick and mortar store you will have to get in touch with them directly. I do not accept unapproved exchanges.
REFUNDS
Store credit only-all sales are final.
REPAIR
I guarantee all my work. If there is a problem with craftsmanship or a repair is needed please contact me so I can resolve it.
My shop is not open to the public. I do not offer local pick up.
